Situation
A new quality management system
Cogas was preparing for the implementation of a new quality management system. The organisation wanted to professionalise its existing process documentation, so that processes are recorded in a clearer, more consistent and future-proof way and can be managed and used more easily.
The documentation had to meet clear standards, be user-friendly and be easy to maintain within the new system. This required a clear way of working for both documenting and transferring existing documentation.
How can we set up our process documentation so that it meets clear standards, is user-friendly and can be easily maintained within the new system?
