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Client case · UWV

A single central desk for the information chain of UWV SMZ

Student Consultant analysed the chain process from raw data to information at UWV SMZ and recommended a central desk where all change requests come together.

Student Consultant UWV

Situation

A chain from data to information

UWV SMZ (Social Medical Affairs) processes and analyses data and translates it into information products that are essential for decision-making. Several departments work together within this chain, and different teams depend on one another to arrive at valuable insights.

The chain process was not working optimally. Teams did not always have the right information on time, communication ran through different lines and responsibilities were unclearly divided.

As a result, requests did not go through the right processes and prioritisation was lacking. This led to inefficiency and delays in the provision of information within the chain.

How can UWV SMZ optimise the chain process from ‘raw data to information’, so that information is provided on time and collaboration between teams improves structurally?

Approach

From the current to the target situation

  1. Interviews across the chainStudent Consultant started by analysing the current situation. Interviews with stakeholders involved in the chain provided insight into the existing processes, the bottlenecks and how teams worked together.
  2. Gap analysisA gap analysis compared the current and target situations. It looked not only at processes, but also at governance, communication and responsibilities.
  3. Target situation worked outThe target situation was worked out with a clear process model and a RASCI structure that clearly defines roles and responsibilities.
  4. Implementation roadmapAn implementation roadmap describes step by step how UWV SMZ can move from the current to the target situation.

Result

Advice: a single central desk

  • Central deskOne point where all change requests are collected, analysed and prioritised
  • Chain levelPrioritisation at chain level rather than per department
  • RoadmapA step-by-step route from the current to the target situation
  • Expected effectAccording to the advice: more timely and better information and stronger collaboration between departments

At a glance

  • Central deskOne point where all change requests are collected, analysed and prioritised
  • Chain levelPrioritisation at chain level rather than per department
  • RoadmapA step-by-step route from the current to the target situation
  • Expected effectAccording to the advice: more timely and better information and stronger collaboration between departments
Client case
UWV

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