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Client case · PostNL

Mapping the application landscape of PostNL Data Processing

Student Consultant mapped the current application landscape for PostNL’s Data Processing department, visualised in Visio drawings.

Student Consultant PostNL

Situation

An overview of the application landscape

PostNL’s Data Processing department wanted to map its current application landscape. Student Consultant helped by first reviewing all the necessary documentation and then conducting interviews. This led to a complete understanding of the situation.

The Data Processing department wanted to optimise its application landscape and make it future-proof. That first required a clear picture of the current situation: which applications and information systems exist, how they relate and which process steps belong to them.

What does Data Processing's current application landscape look like, and how does everything fit together?

Approach

From documentation to visualisation

  1. Reviewing documentationJune 2022The consultants first reviewed the available documentation on the department's current processes, to get an initial picture of the application landscape.
  2. InterviewsInterviews followed with people in the department, including the scanning line. Two consultants held the interviews, online and on site, as open conversations.
  3. Visualising in VisioUntil February 2023The landscape was worked out in Visio drawings and an explanatory slide deck. The source files were handed over so the department can update the drawings itself when processes change.

Result

The current landscape mapped

  • Landscape mapHigh-level overview of how applications and information systems relate
  • Process flowsThe process steps per application, described and visualised
  • OverviewProducts and how they relate to applications, and mission-critical versus non-critical applications

At a glance

  • Landscape mapHigh-level overview of how applications and information systems relate
  • Process flowsThe process steps per application, described and visualised
  • OverviewProducts and how they relate to applications, and mission-critical versus non-critical applications
Client case
PostNL
Project period
June 2022 – February 2023

Project team

  • Robin Gertsen · Project Manager & Consultant
  • Beau Lafort · Consultant

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