Situation
Lots of data, little management information
Hapag-Lloyd is one of the largest container shipping companies in the world, active in international logistics and shipping. The Commercial Steering department plays a central role in monitoring performance, steering towards commercial targets and supporting strategic decision-making.
A lot of commercial and operational data was available from different systems, but it was not yet sufficiently translated into clear management information. As a result, there was a lack of clear insight, coherence and direct applicability in day-to-day decision-making.
Commercial Steering wanted to make better use of existing data sources and translate them into clear, usable insights. The question was how large volumes of data could be turned into clear dashboards that help with various commercial issues and enable steering based on current and reliable information.