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Client case · Gemeente Amsterdam

One business case methodology for better prioritisation

For the I-domain of the City of Amsterdam, Student Consultant developed a standardised business case methodology to prioritise Epics in a well-considered way. Including a feasibility analysis, cost-benefit analysis and implementation plan.

Student Consultant Gemeente Amsterdam

Situation

Prioritising within the I-domain

The City of Amsterdam is one of the largest municipalities in the Netherlands and serves more than 900,000 residents. Within the Digitalisation directorate, specifically in the I-domain, a need arose for a uniform way to prioritise project proposals: so-called Epics, large-scale initiatives within agile working environments.

There were no clear guidelines for weighing value, risks and required resources. This led to ambiguity in decision-making and prioritisation. The I-domain therefore sought one standardised business case methodology that enables well-considered decisions.

How do we enable the I-domain of the City of Amsterdam to make well-considered decisions and prioritise Epics better, using a standardised business case methodology?

Approach

From research to a widely supported methodology

  1. Developing the methodologyWe started with extensive desk research on the municipality's intranet. We also held interviews with relevant stakeholders and organised several feedback rounds with the departments involved, for a well-founded and widely supported methodology.
  2. Feasibility in other domainsFor the SLIM, Duurzaam and Gebieden domains we followed a similar approach. We carried out a benchmark with a comparable initiative at the Municipality of Enschede, performed a feasibility analysis and mapped feasibility and impact through interviews and an extensive cost-benefit analysis.
  3. Implementation planFinally, we drew up a concrete implementation plan with design choices, project activities, a detailed timeline and a handover plan. This allows ownership of the methodology to be transferred to the organisation in a structured way.

Result

Advice: apply it structurally

  • MethodologyA standardised business case methodology for prioritising Epics
  • Implementation planWith design choices, timeline and handover plan for ownership

At a glance

  • MethodologyA standardised business case methodology for prioritising Epics
  • Implementation planWith design choices, timeline and handover plan for ownership
Client case
Gemeente Amsterdam
Published
11 April 2025

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